Speech Improvement Resources
Increase Communication Effectiveness by Decreasing Annoyances

In this fast-paced world, little communication annoyances can add up to frustrations. Many people do not have the time or the tolerance for these “time-wasters”.  It seems that these annoyances occur more frequently today; most likely because of the various communication technologies that can be used. These annoyances can be particularly frustrating to someone who pays attention to details.  Additionally, when communication etiquette is not considered, it can reflect negatively on the individual making the “infraction”. Many times, consistent communication faux pas are remembered by the recipient which can affect future interactions.

Many complaints are made regarding voice mails. It is very annoying when the voice mail message needs to be replayed several times in order to understand the phone number that was left. A simple solution is to leave a brief message using a moderate speaking speed with a slight pause between every few numbers (e.g. 555 555 12 12). This will result in a polished and courteous call.

Since e-mail has become the basis of business communication, its use can and is taken for granted. Many individuals view this form of communication much like notes on a napkin; it generally is not thought of as a “professional” means of messaging. Because that seems to be a popular view, there is not a strong motivation for senders of e-mails to be concerned with the details of correctness. For those who view and use e-mail as a “professional” form of communication, frustrations can arise when receiving lengthy messages, confusing content as well as spelling and/or grammatical errors. The simple solution is to keep e-mail messages brief and take time to review the content, grammar and spelling. It makes a difference.

Another communication annoyance can be the call-waiting feature on telephones.  It is a nice option to have, however it can and has become an annoyance when it is not used appropriately.   When having a conversation that includes several interruptions, due to the over use of call-waiting, it is not only frustrating, but it can be viewed as inconsiderate.  With demanding schedules, important calls will be missed. If a call is expected, it is important to mention this to the person who is about to engage you in a conversation. This will help them understand the situation without feeling offended if an interruption occurs and it will give them the option of phoning at a more convenient time.

These are just a few examples of communication annoyances that can easily be avoided. Since communication is so foundational, to personal and professional success, it is essential that we are aware of the importance of details.

 

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"The more elaborate our means of communication, the less we speak."

Joseph Prestly, English Chemist